Q: How far in advance should I book my party?

     A: We recommend submitting your booking request approximately 3 – 4 weeks in advance so you are able to secure your choice of character and date. We will do our very best to accommodate every booking we can.

 

 

Q: Do you accept gratuity?

     A: Yes, Gratuity is always appreciated but never expected. It will go directly to your performer if you decide to tip.

 

 

Q: Is there a deposit required for my party booking?

     A: Yes, we require a non – refundable deposit of 50% due at the time of booking to secure your date for all party packages, with the exception of the Enchanting Video Message Package which requires full payment at the time of booking.

 

 

Q: Can I cancel or change my party?

      A: We know that sometimes things can come up unexpectedly. Due to this, we will happily make changes to your party at no additional charge. The booking must be rescheduled within 6 months of the first party date for the original deposit to be valid. If after 6 months a new deposit will be required. PLEASE NOTE: No matter the cancellation reason the deposit is non – refundable.

 

 

Q: What is your inclement weather policy?

     A: We ask that your provide an indoor alternative for events when weather is poor or extreme. Our performers will not will not perform outside when there is extreme weather, including but not limited to; extreme heat, heavy winds, rain, snow, and ice.

    **If weather ever prevents our performers from reaching your party safely we will reschedule your event for our next available day. We will not put our performers or your guests in harms way. Please note, deposit is non-refundable.

 

 

Q: How do you collect payment?

     A: We collect payment of the deposit through Square. After sending you an invoice you are able to pay your deposit with your credit card information via the e-mailed invoice. The remainder will be due in cash the day of your event. Square is a highly trusted 3rd party which allows you to maintain the privacy of your payment details. It is a much safer way for you to provide your payment versus providing credit card information over the phone. This protects both us and you.

Disclaimer

We provide look alike characters only. It is not the intention of A Dream Is A Wish Entertainment to violate any copyright, trademark, or licensing laws. We can only accept bookings from those who are aware that we do not represent any licensed character. If you are requiring a licensed, copyrighted character for your event, you should contact the company/ copyright holder. We are a fully registered and certified company. Established 2018. A Dream Is A Wish Entertainment Copyright ©2018-19.

Liability

Please be aware that A Dream Is a Wish Entertainment assumes no liability or responsibility for any injuries or damages done to to our clients, any party guests, anyone in the area, our client's home, venue, or belongings, during our performers appearance at your home or venue. Our team does the very best to prepare our performers for a fun and safe experience. Liability is on behalf of the client.

Amherst, NY
Tel: 716-508-0607

 

E-mail: info@dreamisawish.com

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