Q: How far in advance should I book my party?
A: We recommend submitting your booking request approximately 3 – 4 weeks in advance so you are able to secure your choice of character and date. We will do our very best to accommodate every booking we can.
Q: Do you accept gratuity?
A: Yes, Gratuity is always appreciated but never expected. It will go directly to your performer if you decide to tip.
Q: Is there a deposit required for my party booking?
A: Yes, we require a non – refundable booking fee of 50% due at the time of booking to secure your date for all party packages, with the exception of the Enchanting Video Message Package which requires full payment at the time of booking.
Q: Can I cancel or change my party?
A: We know that sometimes things can come up unexpectedly. Due to this, we will happily make changes to your party at no additional charge. The booking must be rescheduled within 6 months of the first party date for the original booking fee to be valid. If after 6 months a new booking fee will be required. PLEASE NOTE: No matter the cancellation reason the booking fee is non – refundable.
Q: What is your inclement weather policy?
A: We ask that your provide an indoor alternative for events when weather is poor or extreme. Our performers will not will not perform outside when there is extreme weather, including but not limited to; extreme heat, heavy winds, rain, snow, and ice.
**If weather ever prevents our performers from reaching your party safely we will reschedule your event for our next available day. We will not put our performers or your guests in harms way. Please note, booking fee is non-refundable.
Q: How do you collect payment?
A: We collect payment of the booking fee through Square. After sending you an invoice you are able to pay your deposit with your credit card information via the e-mailed invoice. The remainder will be due no later than 5 days prior to your event, which is also billed via invoice. Square is a highly trusted 3rd party which allows you to maintain the privacy of your payment details. It is a much safer way for you to provide your payment versus providing credit card information over the phone. This protects both us and you.
Q: What Covid-19 mask precautions will you be putting in place?
A: All events and parties will be socially distanced as per the government recommendation of 6 feet. Along with social distancing of the characters, all characters and cast will wear themed masks at all times. We will bring hand sanitizer for use of both our team as well as guests of the event. We ask that guests also wear masks when they meet our characters to ensure the safety of themselves and our cast.